Frequently Asked Questions
We have listed some of the common questions we recieve by email and their answers to help you.
Which key do I need?
We can try and help you identify which key you need. Please check our key identification help page for more information so you can provide us with better information.
Do your keys come pre-cut?
Yes. All our keys that require a code to order will be cut to that code before being sent.
Do you sell any other keys, which aren’t listed?
Yes. We have access to thousands of different keys and products, so please contact us if you can’t find what you’re looking for.
Do you accept cards?
Yes. You can order online securely using a credit or debit card.
Can I pay by cheque or bank transfer?
Sometimes. If your order is over £100.00 and you cannot pay by credit / debit card then please email us with details of exactly what you would like to order (including key codes).
Do you offer bulk discounts?
Yes. For 10 or more keys you can upload a spreadsheet, word document or PDF containing a bulk list of key codes and receive discounted prices. Alternatively please contact us if you would like to discuss further.
Do you do custom laser etching on keys?
Yes. We can etch custom references, codes, company names and even logos on keys. Contact us for with what you require and we'll give you a quote.
How much is delivery?
See our Delivery Prices and Information page.
What if the key doesn't work what should I do?
Firstly don't force the key. If the key inserts but doesn't turn and the lock has not been used for a period of time you can try applying some penetrating fluid (WD40) to the lock and wriggle the key from side to side to start the mechanism working. Otherwise please contact us for further help.
How do I return items for a refund?
See our Refunds and Returns page.